ORDERING INFORMATION
Delivery Schedule
All first-time orders require a minimum of 3-4 weeks from credit approval. Reorders are processed within 3 weeks. This does not include an additional 2-5 days allotted for shipping time.
Rush Orders
One week rush order delivery is available -- with factory approval. Add $100.00 extra to the order.
Camera-Ready Artwork
The quality of your embroidery depends upon the artwork supplied. To avoid delays and additional art charges, please supply clean camera-ready art. If art needs to be touched-up, add approximately $50.00 to your order.
Camera-ready art guidelines:
black & white line art on flat photographic paper
600 DPI (dots-per-inch) laser prints, preferably at 200% of final size
glossy, fine grain paper works better than matte copier paper
Mutli-colored logos MUST send black & white color-separated art with registration marks for each color.
Always include a color composite
Digital art requirements
Artwork should be emailed to: sales@CustomEmbroideredShirts.com.
Our Art Department supports the any one of the following formats: BMP, TIF, JPEG, DOC or Adobe Photoshop
Order confirmations
All orders are acknowledged via fax. Please read it carefully and contact the factory immediately with corrections. Orders will be produced and billed as per this information. Any changes to your order must be confirmed in writing.
Payment Terms
We accept MasterCard, Visa, American Express, along with company and personal checks. For your security, all credit card processing is done through YAHOO's secure server. If you prefer, you can fax your credit card information to our private fax line.
Returns
Returns are accepted only if we've shipped defective merchandise or made a mistake in your embroidery. Returns are only accepted with a return authorization number - call the company prior to returning any merchandise.
Shipping charges
Shipping and handling charges, which are based on the weight of your order, are calculated using either the current UPS or USPS rate chart. All orders are insured in the event that your shipment gets damaged in transit.
More Help
Contact Customer Service from 9-5 EST, or send an e-mail to sales@CustomEmbroideredShirts.com
Dba/Mirage Marketing
222 Keswick Avenue
Glenside, PA 19038
1-800-937-7019
ABOUT US
For over 15 years, Custom Embroidered Shirts.com has been partnering with businesses like yours, supplying unique and effective promotional products with lasting value.
We have over hundreds of shirt styles available to help you promote your business. If you can't find what you're looking for, just call us, and we'll find it for you.
We're knowledgable and ready to help you with detailed product information, special orders, delivery scheduling... anything you need. We pride ourselves in our ability to make FAST deliveries.
We have a 100% guarantee. If, for any reason, you are not completely satisfied with any product you order, call us within 30 days for a replacement, credit or refund.
Businesses choose us over the competition because we're friendly, timely and appreciative of your business. Try us and you'll see why.
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